Refund Policy for newgenkart.com
Last updated on: 15/08/2024
At newgenkart.com, we are committed to ensuring your satisfaction with every purchase. If you encounter any issues with your order, such as receiving a damaged or incorrect product, we are here to help.
Conditions for Refund
- Refunds are eligible only for products that are damaged or incorrect upon delivery.
- To be eligible for a refund, you must notify our customer service within 2 days of receiving the product.
- We highly recommend recording a video while opening the parcel to provide evidence in case of any damage or incorrect items. This video must be submitted to our Quality Assurance team at contact@newgenkart.com within 1 day of delivery.
- If no video proof is provided, we may not be able to process the refund request.
Refund Process
- Our Quality Assurance team will review the provided details and video to assess the eligibility for a refund.
- Upon approval, we will credit your refund within 5-7 working days to the original payment method.
- You will be notified via email once the refund has been initiated.
How to Request a Refund
To request a refund, please send an email to contact@newgenkart.com or contact our customer service at +91 911 955 5130 with your order number and details of the issue.
Ensure that the product is returned in its original packaging, free of any scratches or damage, to be eligible for a refund.
Important Notes
- Refunds will only be processed if all conditions are met.
- The decision of our Quality Assurance team is final in determining the eligibility for a refund.